Case studies

Scale your sales operations

$35 billion global automotive giant

The clients challenge was to manage its sales operations more efficiently.

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Call center to profit center

Leading service provider of DTH in India

The client was seeking to reduce the cost of response & resolution.

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Wonderful to see the Tata BSS EQ audit team take steps towards ''going beyond the metrics and giving back to business"…

DGM, Voice Quality Head, global telecom service provider

The team is doing a fantastic job, the work completed exceeds all expectations. I am so pleased not just for the amount of emails but the quality as well. Well done Team !!

Customer Care Manager, major retail chain, UK


Life Cycle Contribution of an Employee in a Role

"The past fourteen years, six different roles in four different TATA companies has lent me.

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