Headquartered in Hyderabad, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers. We are a wholly owned subsidiary of Tata Sons and part of the 142 year old Tata Group. With state-of-the-art facilities across 18 delivery centers in 15 locations able to accommodate nearly 6500 seats, TBSS is among the rapidly growing contact centres globally. We have the capability to efficiently transition and manage global customer care and voice processes to integrate into a single global delivery model. Our 'End to End' solutions reinforce our commitment to work with our clients in developing winning strategies through "right-shoring" and thus providing a high ROI.
We provide value-added contact centre services with a clear focus on quality and endeavor to be a long term partner addressing all aspects of our clients.
- For our international clients we provide inbound and outbound services in English, German, French and Spanish whereas for our domestic clients we provide Pan India coverage and services to our clients in 14+ regional Indian languages. These services are rendered through our rural or urban delivery centres.
- We provide ‘End to End' customer care including data warehousing and analytics focused on building customer loyalty, churn management and new business development for our clients.
- We deliver services from both onsite or near shore centres as also from offshore locations, depending on business demands. Our Onshore and Off-Shore options enable right-shoring through US and/or Indian contact centers, greater economic flexibility and Tiered Customer Support. Depending on where you are at the outsourcing stage you can choose to have an Off-shore, Near-shore or On-shore delivery.
- We continually innovate with technology, delivery models and labor pools to reach new price performance points even in the non-arbitrage context. Infusion of industry best practices, effective change management and scope for overall process improvements and transformation.
- We guarantee excellent standard of service quality in line with the brand characteristics and the service expectations of our individual clients.
- We offer various engagement models depending on our client's needs. From the highly service oriented clients to the extremely price sensitive clients, we cater to all.
Our comprehensive framework for quality & productivity enhancement, sound project management capabilities and scientific training processes make us a partner of choice and we have a proven track record to have serviced large call center engagements in India as well as internationally. We currently have a transaction volume in excess of 150 million per year through our global delivery locations.