Our vision is to be "To be an acknowledged practice leader in business support services, serving every customer with unfailing courtesy and professionalism.
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To enhance the outsourcing experience of the organizations we serve globally and to do so ethically and economically"
Quality at TBSS
TBSS being a Tata Enterprise has inherited a robust quality framework which is based on Tata Business Excellency Model (TBEM). TBEM is aligned with Malcolm Baldridge National Quality Award (MBNQA) To ensure high quality of services, TBSS has invested significantly in critical enablers such as accreditations, industry best practices and implemented world class Quality Management tools. Process Quality :
We are certified to ISO 9001:2000, ISO 27001:2000 and are in the process of achieving PCMM Level 3 certification reinforcing our commitment to delivery excellence. These standards enable us to create processes that consistently deliver desired outcomes. We have installed multiple metrics to each of the processes to measure their effectiveness. A team of well trained quality professionals constantly monitor and enhance the delivery capabilities of these processes at departmental and functional levels. The performance gaps are plugged and the ineffeciences are uprooted. These process enhancements are in line with PDCA or Six Sigma. At TBSS we not only focus on implementing established procedures for obtaining Process & Transaction Quality but it's the way we do business. Transaction Quality :
We have worked with clients in various domains and acquired expertise on Transaction quality with state of the art call loggers & screen capture devices. We customize our quality offerings in accordance with client specified parameters encircling areas like end user experience & legal requirements. These are translated to transaction monitoring sheets. There are internal calibrations done over different scenarios to ensure quality and consistent understanding across associates, trainers, quality team and operational staff. Other endeavors include improving quality through periodic client satisfaction surveys. 
The values we profess guide our way forward in business:
Integrity -
- We will conduct our business fairly, with honesty and transp arency. Everything we do will stand the test of public scrutiny.
Understanding -
- We will care, show respect, compassion and humanity for our colleagues & customers around the world and always work to benefit the communities we serve.
Excellence -
- We will constantly strive to achieve the highest possible standards in our day to day work & in the quality of services we provide.
Unity -
- We will work collaboratively with our Group, Customers and Partners around the world to build strong relationships based on tolerance, understanding and mutual co operation.
Responsibility -
- We will continue to be responsible & sensitive to the countries, communities and environments, in which we work.
Sense of Urgency -
- We will regard time as crucial resource & act with speed.
Thinking Big -
- We will take cognizance, but be truly guided and inspired by what is possible to achieve.