Industries we serve

We serve the Telecom & Media, BFSI, Retail and Manufacturing industries.

Services we offer

We offer multi-channel customer lifecycle management services across the world.

Delivery Capabilities

Wide delivery network. Industry-best retention. Agile ecosystem. Outcome focused.

Services we offer

We offer multi-channel customer lifecycle management services across the world.

Delivery Capabilities

Wide delivery network. Industry-best retention. Agile ecosystem. Outcome focused.

Our Value Proposition

  • Grow Revenues
  • Enhance Experience
  • Enable Efficiency

Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. At the same time, the customer has well and truly gone global – buying and selling products & services all over the world.

Through our focus on quick issue resolution, strong customer relationships and higher retention, we enable our clients to expand operations, reach more customers, and launch new products & services faster, with sustained customer satisfaction.

With a much wider array of products and services on offer than ever before, customers face the challenge of adapting to new technologies, innovations and service channels. Businesses that provide a trustworthy, hassle-free usage experience with minimal investment from the customer stand to gain hugely in the long term.

We combine our people, process and technology strengths to co-create customer-focused solutions with our clients, leading to enhanced customer experience.

The demands on businesses today are immense, for instance, the need to constantly innovate and offer greater value to customers despite resource constraints. In the world of business, lean is well and truly in. What’s needed is the constant creation of zero-waste value streams across technologies, assets and departments.

We operate as a business process consultant to our clients, proactively gain in-depth understanding of their business, audit existing processes and suggest new ways to enhance efficiency and optimize costs.

About Tata BSS

We, at Tata Business Support Services (Tata BSS), exist to simplify.

Tata BSS is a part of the 146-year old Tata Group. Founded in 1868, the Tata group is known as much for business excellence and value creation, as it is for good corporate citizenship, strong values and business ethics.
As one of the leading business process services companies, it is this very ethos that we strive to live up to, each day at Tata BSS.The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add value to our lives as much as they are challenging to manage and stay up-to-date with.

The Tata Group

Tata

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