TBSS offers a bouquet of customer care administration processes across various channels – phone, email and chat. Our service delivery has in depth operational knowledge of business process to deliver specific customer care services that work as an extension of your brand and offers seamless interaction experience for your customers. Through appropriate training and efficient operations management, we serve customers in ways that exceed their expectations to drive long-term loyalty and enhancing customer experience. Our customer care administration services/ process expertise include:

At TBSS, we combine our technical proficiency, knowledge base and process expertise to provide Problem Registration and Resolution Support services for both B2C and B2B customers. Our support specialists are skilled to resolve the complaints of end users who are technically less sophisticated ensuring they are satisfied after each transaction. We ensure quick problem resolution not only to deliver value to end customer but to clients also in terms of business value. There is a significant value of time being spent by companies in coordinating with their channels / vendors / distributors / dealers in making sure the needs of the end-customer are addressed on time. Our problem registration and resolution support services include:

Our analytics based services enable organizations in identifying the right target audiences for their marketing and sales efforts. We assist in focused up-selling and cross-selling efforts, acting as an extended sales arm ensuring any revenue potential is identified, pursued, and converted. This includes sourcing the right kind of data from the market and analyzing the same with the right tools so as to ensure availability of the right kind of database for specific campaigns. We can look deeper into various customer interactions and present actionable data back to strategic decision makers. Analytics based practices include: