TBSS, from its inception, has placed great importance on human resource development and laid down huge investments in 'Training'. We provide a centre of excellence for research, learning and deployment of new tools for employees of various functions. We believe that our people are our biggest asset and their development is imperative. To keep our employees abreast of the latest developments and practices we provide cutting edge training through training programs supplemented with eLearning where we imbibe the latest technologies used for content development including Video Learning. There is a close liaison with the department of quality and auditors to enhance the skills of trainees, based on the recommended areas of improvement from their learning curve.
Product and Process Training
All new employees are trained on the product and processes of each line of the client's business. We have a modular training program to accommodate training requirements for all levels. All modules are designed to mirror the Client's own training program and in a manner to suit adult learning styles. In addition to this we further provide On the Job Training to each employee. At the end of training we assess the employees on various aspects before final certification.
Behavioural Skills Training
Behavioural Skills Training focuses on training new hires on call taking to sensitize Intercultural Business Etiquette. Some of the topics that we train on are:
Customer service Etiquette
Telephone Etiquette
Communication skills
Listening Skills
Comprehension
Global Accents
Order Management flow
Management Development Program
Management Development Programs cater to improving the knowledge and skills of our middle and senior management for effectively responding towards a dynamic business environment challenges. We create excellent opportunities for growth and development. The MDP is a blend of conceptual and experiential learning and encircles various areas such as Team Building, Leadership Development & Performance Management.
e-Learning
e-Learning at TBSS consists of a Content Management System with an online database for collaboration among various locations, functions and learning's. This is done through a collaborative website which can be directly edited by anyone with access to it, and also provides an easy method for linking from one page to another. Coupled with this each learner is thoroughly engaged through our Online Exam & Feedback System and their learning's are tracked and reported through SAP TEM allowing effective learning to take place throughout the full life cycle of e-Learning starting from Pre Process, Product & Process, Soft Skills, Tools & Systems to Shop Floor Training.
SAP TEM
SAP Training and Event Management helps plan and manage pre-process, product & process, soft skills, systems and shop floor training events as well as track them historically through an online database. In addition to this all training events can be tracked and viewed and employees can nominate for future training events to enhance existing or acquire new skills. This tool provides reports on all training events such as Training History & Effectiveness, Training Need Analysis and Critical Skills GAP Analysis.
