About Raguram Gopalan
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Raguram Gopalan is Sr. Vice-President at Tata BSS, and has an experience of more than 22 years in the fields of Telecom, IT & ITES. He heads the Business Transformation Services in Tata BSS, and his efforts for Transformational strategy, digital adoption and inorganic growth have borne sweet fruits of success. His areas of expertise include transformational services, organizational strategy, outsourcing services management and digital transformation, which have helped him script success across multi-cultural markets spanning US, APAC, Middle East & Africa. Connect with him at @gopalanraguram
We live by the Mantra- Good Business is about great customer service. The impact of customer service should never be undervalued, especially when research backs the fact that 94% customers prefer buying again from the same company if they enjoy low-effort service experiences! Read More →
