We live by the Mantra- Good Business is about great customer service. The impact of customer service should never be undervalued, especially when research backs the fact that 94% customers prefer buying again from the same company if they enjoy low-effort service experiences! Read More
A lot of companies, including some that I have worked for, have tried to literally outsource innovation. The funny thing is not a single of them uses that term for this activity. It is couched in fancy jargon like incubation, accelerator, pushing ecosystem to the scene and other such terms, which are not really simple to comprehend. As you would have thought they are even more difficult to implement. Read More
Customer Lifecycle Management (CLM) is a key component of the business environment today. A good CLM strategy revolves around the customer and propels every associated element of the organization to work towards customer fulfillment. Optimum utilization of a customer lifecycle is essential for the stability and growth of an organization and a well-structured CLM process is a comprehensive solution. Read More
The economic storm that wrecked the financial industry in the US and the rest of the world still is not over. Though the industry is trying hard to get back the glory days, efficiently backed by Government regulations and policies, the journey is a tough one. This task will take concerted efforts, and every tool that can help to assist in this task needs to be employed.
Customer Lifecycle Management (CLM) is one such business tool that can help the financial industry streamline its operations and increase momentum. Read More
