Collections

Effective and efficient debt/receivables management is very important to maintain healthy cash flow. Proper professional assistance provides you with significant results that ensure seamless processes and sufficient cash flow.

Challenges faced by enterprises

The volatility in the economic climate spells trouble for every business, and makes collecting outside funds very difficult for them. Due to endless economic changes, there is a rise in the delinquent debt that slows down the top-line growth in a company. Slower top-line growth in a company could mean inhibited growth for any corporate firm.

A. Deterrents Before allocation of portfolio

Businesses face many challenges during collections. Here’s a look at various deterrents before the allocation of portfolio:

• Reference Checks
• Antecedent verifications
• Organization structure for supervision : fixed ratios of agents to Team Leaders, Team leaders to State Heads, State Heads to Regional Heads

B. In-process Deterrents

Several factors hinder smooth collections during the entire process. Here’s a look at factors that act as in-process deterrents:

• During execution
• Periodic audit by supervisors with the customer
• Pan Book reconciliation
• On-line visibility of collection and field visit report
• On-line visibility of financial by customers - provided by Client
• Periodic independent process audits (ISO)
• Internal Audits reporting to the Audits Committee
• Periodic swapping of portfolios
• Audits by call centre
• Whistle Blower Policy
• Independent Ethics Committee

C. Investigation

Post reporting of irregularity

• Mandatory investigation of all reported irregularities
• Investigation done by Certified Fraud Examiner
• Termination / FIR depending upon the nature of outcome
• With an expertise in Collections, Tata BSS could be your strategic partner to deliver improved collections efficiencies.

TATA BSS efficient ‘Feet-On-Street’ presence for greater business value

Being a TATA group company we ensure that group ethics policy is adhered to by all our staff for which we have set up strong internal controls for fraud prevention & detection. With a strong process and technology support we have gained tremendous insight about;

Being a TATA group company we ensure that group ethics policy is adhered to by all our staff for which we have set up strong internal controls for fraud prevention & detection. With a strong process and technology support we have gained tremendous insight about;