The need to get work done better, faster and more cost-effectively is ever present in business. While assembling strong teams of qualified experts is critical for driving successful business outcomes, leaders in any line of business must also ensure that the structure of their strategy and operations are supported by IT.
In today’s demanding business environment which prioritizes flexibility, speed, and efficiency, a robust IT operation aligned with strategy is critical. Technology is not as important as IT tools and accelerators are. Vendors are promising productivity gains through platforms, middleware, tools and ‘point solutions’ and buyers are seeing a lot of value in these offerings.
Organizations face a host of complex challenges
- Failure to meet service levels
- The perception by their customers of being ineffective
- Overspending on maintenance
- Greater turnaround times
- Lower flexibility while configuring business environment
- Pressure to reduce operational expenses while continuing to maintain service levels
- Need to develop infrastructure that support new initiatives with better aligned ROI
Tata BSS has identified critical success factors for companies
- Designing , managing and delivering consistent customer experience using people, processes and platforms
- Aligning IT with strategic business initiatives
- Building a team that is 100% aligned with the goals of the organization
- Using innovative solutions for highest level of configuration via parameterization
- Deploying applications on web to provide 100% accessibility to internal staff & customers
- Built-in flexibility to adapt to a constantly changing market
- Sustaining operational standards
- Business risk management
- Operational rigor and controls
- Ability to strategize, develop and execute new initiatives with optimal speed to remain competitive
How we deliver business value
- Delivering through experienced & expert people
- Well-tested technology to provide robust & scalable applications
- Scalable resourcing
- Resource planning
- Enduring partnerships & our promise of continuous improvements
- Simplicity and flexibility
- Operational rigor and controls
- Ability to strategize, develop and execute new initiatives with optimal speed to remain competitive
TATA BSS Services for Productive Operations
- Customized application development services
- Rapid Application development
- Application assessment
- Call centre configurations
- CRM & Facilities Management Services
- Legacy application modernization
- Enterprise application integration
- Mobile application development
- Web/portal/content management systems development
- Customizing collaboration workflows on our platform to make processes efficient
Landmark products developed by us over the past few years include
- Central Processing System
- Application Processing Unit System
- Central Payment Processing System
- Legal Process Outsourcing System
- Document Management System
- Provident Fund Management System
- Performance Management System
- Online Automatic Testing Engine
- Document Viewer
