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Stressed Asset Management Services

customer lifecycle management

Unending competition and the resultant pressure to provide competitive rates for amassing greater business make things quite challenging for the retail finance. Companies tend to work towards increasing top-line and maintaining a healthy bottom-line.

Bottom line of every financial business however, gets reduced due to high default percentages that are written off in books of accounts and termed as stressed assets or non-performing assets. Efficient management of the stressed asset offers significant tangible and intangible benefits to the financial services companies.

With a uniform increase in the amount of stressed assets, more and more companies prefer to outsource stressed assets management!

Tata BSS has identified critical success factors for Financial Businesses

  • Accurate results due to specialization
  • Better infrastructures
  • Dedicated services
  • Lower resilience and oversight risk

High percentage of our successful resolution is facilitated by:

  • All India Feet-on-Street
  • Dedicated feet-on-street monitored by Team leader with modest span of controls
  • Well placed state heads for each state and Regional heads
  • Multi lingual Call Centre located at Mumbai
  • Internally developed CRE, enabling logging and recording of effort
  • CRM enabling tracking and monitoring settlements
  • Internal audit and micro monitoring for Fraud Control

Our in-house created web based technology platform shares the status of each & every case on real-time basis. To ensure client control over recoveries all negotiations are routed to client for approval through system, monetary collection is executed post valid approval from client or as per the client matrix. System also helps in assisting with the trigger for loan closure post entire payment is reflected in client’s accounting system.

With proper stressed assets management, we work towards maintaining a balance in your finances. We partner with you to:

  • Grow Revenues with consistent financial management
  • Enhance Experience of customers through automated systems
  • Enable Efficiency by ensuring proper documentation, and working out meticulous results!

“Handling 1.2+ Million transactions per day”