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No surprises

of the undesirable kind

Customers expect quick, decisive resolution. Our delivery
framework has been honed over time to cut out the
unpredictability from BPM, creating a customer interface
that is always up, always resolving.

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Delivery Capabilities

Tata BSS is one of the world’s leading CLM specialists.

Our four enablers – people, process, platforms and partners – come together to help us deliver business outcomes across industries.

 
 

Our Strengths

  • Leadership team with experience in diverse industries – BFSI, manufacturing, technology solutions, FMCG, telecom, infrastructure, hospitality, IT, BPO and others
  • Associate pool of 22,000+ people
  • Hub & spoke model comprising of 28 delivery centers
  • Robust business continuity planning, with data centers in four locations
  • Certified on ISO 9001:2008 & ISO 27001:2013; ITIL-compliant
  • Agile ecosystem comprising 36+ partner relationships
  • Multilingual strength, with 24 Indian and 6 international languages
  • Proven expertise in addressing over 500 brand attributes across 100+ clients
  • Handling ~500 million customer transactions every year
  • Assessed annually on the Tata Business Excellence Model (TBEM), covering aspects including leadership, strategic planning, customer focus, workforce focus, operation focus, results, and measurement, analysis & knowledge management
 
 

Why Engage With Us?

  • Enhance customer experience across channels
  • Enable synergy between intra-organization functions
  • Reduce service delivery & partner management costs for an enterprise
  • Leverage our strategic partnerships, enabling faster go-to-market
  • Grow sales revenues through integrated campaigns & cross channel effectiveness
 
 
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