
India's largest automobile & commercial vehicle manufacturing company
- Helped move the client’s ranking from 11th to 5th in the 2010 JD Power survey
- Enrolled over 50% of inbound callers to the 24x7 breakdown assistance service
- Centralized mailroom activities from a single location
- Provided multilingual support (13 Indian languages apart from English) for inbound & outbound calls
- Handled revenue generation and value-added services such as Extended Warranty and Annual Maintenance Contracts


